RETURNS & REFUNDS POLICY
1. Returns Eligibility
You may request a return within 10 days of receiving your order. To be eligible:
Items must be unused, unwashed, and in original condition
Original packaging and proof of purchase are required
2. Non-Returnable Items
The following items are non-refundable:
Clearance or final sale items
Items damaged due to misuse or normal wear
Orders returned without prior authorization
3. Refund Process
Once the returned item is received and inspected:
Refunds will be issued to the original payment method
Processing time: 5–10 business days
4. Damaged or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of delivery with photo evidence for a replacement or refund.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
FASHIONOVAA
Address: NO 12A, Jalan Desa 7/13, Bandar Country Homes, 48000 Rawang, Selangor, Malaysia
Contact: support@fashionovaa.com
INFORMATION CENTRE
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